FAQ

Shipping Policy and Shipping Details

Payment Method

- Debit/Credit Card with Visa/Master Logo, processed by Stripe

- No Paypal

Payment Declined

- Call the bank to request them to allow this transaction, try again and it should work now.

- in case they ask, yes our payment processor Stripe is based in Malaysia, however Stripe is a multi-national company HQ in California and founded since 2010. Rest assured your security is well protected.

Successful Payment

- it will show as WPLRC.OFFICIALSTORE in your statement

Which countries do you ship to?

United States(US), United Kingdom(UK), Germany, Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Brazil, Malta, Switzerland, Mexico, South Africa, Canada, Malaysia, New Zealand, Singapore, South Korea, Israel, Thailand, Kazakhstan, Russia, Ukraine

For UAE - Read here

How much is the shipping fee?

- Items with FREE Shipping tag is Free shipping

- Items without Free Shipping tag has shipping calculated at checkout depending on your destination.

- Click Here for tips on getting the most out of your shipping fee

Is there warranty for the purchase?
No. However if you face any issue, you may contact us.

How do I know if the item in stock or not?
- When item is in stock, you will be able to add to cart. When it's out of stock, it will display as "Sold Out" and unable to add to cart.

Order Cancellation

a. You can request for cancellation if - order is not packed or fulfilled yet & with valid reason. This still depends case to case as there are time-zone difference between you sending us the message and us reading the message hours later.

b. No cancellation if - item is packed and fulfilled, as we are not able to pull it back once the parcel is with the shipper. and without valid reason

- You may reject the parcel as it's being delivered to you, once we have the SOLID confirmation that parcel is being returned to us, then we will be able to refund to you.

Shipping to Qatar, Lebanon, UAE, Saudi Arabia & Sri Lanka
a. Register an account on Aramex Shop & Ship
b. Add item to cart, view your cart, add your Aramex account ID to "special instruction/note" box
c. Click checkout, key in the China address provided by Aramex.